FAQs

We don't carry inventory and ship direct from the manufacturer. Order processing can be within a 1–3-day time frame. We encourage customers to consider timing when you factor this into your project. Items that are stocked outside of the US cannot be expedited. We apologize for any inconveniences this may have caused you.

We currently only ship to the USA. The shipping items and costs are charged at checkout.

Generally, regular orders shipping from the US are sent via FedEx or USPS. Orders shipping from overseas brands are generally sent via FedEx, and may take longer to arrive. Samples are sent via USPS.

Current overseas brands: Mind The Gap.

Credit Card: Visa, MasterCard, Discover, and American Express, JCB, Visa Electron. We authorize your card but do not charge until we ship. We will email you the tracking number within 1 - 3 business days.

Your payment information is authorized during checkout. Please contact us immediately if you need to cancel your order. If your card has not been charged and your order has not shipped, we can cancel and process a full refund immediately. If you want to cancel after shipping, please refer to the returns policy.

At Posh Paper, we are committed to providing exceptional customer service and ensuring your satisfaction with your purchase. Below is our return and refund policy:

Eligibility for Returns

We accept returns under the following conditions:

Defective or Damaged Items: If you receive an item that is defective or damaged, you may return it for a full refund or replacement.

Incorrect Items: If the item you receive differs from your order, we will arrange a return with free shipping and issue a full refund or replacement.

Return Process

Initiating a Return:

To begin the return process, please contact us at sabrina@poshpaperstore.com or call us at 1-475-219-0106 within 30 days of receiving your order.

Provide your order details, including order number, and describe the issue with the item.

Shipping for Returns:

For defective, damaged, or incorrect items, we will provide a prepaid shipping label for the return.

Items must be returned in their original packaging with all included accessories.

Inspection and Refunds:

Upon receipt of the returned item, we will inspect it to confirm the issue.

Approved returns will be refunded in full, including the original shipping charges. Refunds will be issued to the original payment method within 7–10 business days of processing.

Exclusions

Non-Damaged Items: Returns for non-defective, non-damaged items are not accepted at this time.

Exchanges: We do not offer exchanges. If a replacement is needed, a new order must be placed after the refund is issued.

If you have any questions or concerns about our return and refund policy, please contact us at:

Email: sabrina@poshpaperstore.com

Phone: 1-475-219-0106

Thank you for shopping with Posh Paper! We value your trust and strive to resolve any issues promptly and professionally.

We offer $3 samples on each product page. We ship from the vendor directly and most send samples express in 2-3 days. Occasionally, a sample may not be available for a variety of reasons. We will inform you if this occurs.

We aim to provide some of the most competitive pricing in the industry. However, certain brands that are usually excluded from additional offers are : Phillip Jeffries and Schumacher